Shipping Policy
Last Updated: September 15, 2026
AthletiXPhysio ships exclusively within the United States. Available shipping methods, charges, and estimated delivery times are presented at checkout before you complete your purchase.
Orders are prepared and dispatched through our U.S.-based fulfillment and logistics network, using established national carriers. Processing and delivery estimates can be affected by the destination, order volume, carrier operations, and other circumstances.
Shipping Options & Costs
We offer the following shipping options for eligible U.S. addresses:
| Shipping Method | Cost |
|---|---|
| Free Standard Shipping | $0.00 USD on all orders |
| Insured Shipping + Priority Processing | $4.95 USD |
| Priority Express Shipping | $9.95 USD |
Orders using Insured Shipping + Priority Processing or Priority Express Shipping receive priority during internal order handling and include shipping protection where applicable.
Priority processing does not eliminate the processing period stated below.
Order Processing
Order Cut-off Time: 12:00 PM Eastern Time (EST/EDT)
Processing Time: 0–2 business days
We process orders Monday through Friday, excluding public holidays. Orders received after the daily cut-off are generally handled beginning on the next business day.
Processing includes payment and order verification, preparation, packaging, and handover to the shipping carrier. Transit time starts after dispatch and is separate from the processing period.
Delivery Timeframes
| Shipping Method | Processing Time | Transit Time | Total Estimated Delivery Time |
|---|---|---|---|
| Free Standard Shipping | 0–2 business days | 7–9 business days | 7–11 business days |
| Insured Shipping + Priority Processing | 0–2 business days | 6–8 business days | 6–10 business days |
| Priority Express Shipping | 0–2 business days | 5–7 business days | 5–9 business days |
Total delivery estimates include processing and transit time. Business days are Monday through Friday, excluding public holidays.
These timeframes are estimates, not guaranteed delivery dates. Weather disruptions, peak shipping periods, carrier delays, address problems, and operational demand may affect arrival times.
If we become aware of a delay affecting your order, we will provide relevant updates and any options required by applicable law.
Order Tracking
Once your order has been dispatched, we will send a shipping confirmation email with tracking information, where available.
Tracking activity may not appear immediately. Please allow time for the carrier to accept, scan, and update the shipment in its tracking system.
Shipping Restrictions
Delivery is available within the United States only.
We cannot ship to:
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PO Boxes
-
APO/FPO/DPO addresses
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Locations with unavailable or limited delivery service
If the address supplied cannot be serviced, we may contact you using the information provided with your order to discuss the available options.
Lost or Damaged Packages
If your package arrives damaged or has not arrived within its estimated delivery period, email support@athletixphysio.com
Please provide your order number and a description of the problem. For damage reports, we may request photographs of the packaging and affected item to help assess the situation.
We will review your report, coordinate with the carrier where appropriate, and explain the next steps. Any replacement or refund will be handled according to the circumstances, our Return and Refund Policy, and applicable consumer rights.
Incorrect Address or Failed Delivery
Please check that your shipping address is accurate and complete before placing an order, including any apartment or unit number.
If an order is returned because the address is incorrect, incomplete, or undeliverable, we may contact you to arrange another delivery where possible. Additional reshipping charges may apply and will be communicated before reshipment.
AthletiXPhysio is not responsible for delivery problems resulting from inaccurate or incomplete checkout information, except where applicable law provides otherwise.
Shipping Protection
Insured Shipping + Priority Processing and Priority Express Shipping include shipping protection where applicable.
Reported shipping issues are assessed through our review process and may require a carrier investigation. Please contact our support team with your order details to start a review.
Your rights under applicable law and our Return and Refund Policy do not depend on purchasing an optional shipping upgrade.
Fulfillment Information
Our U.S.-based fulfillment and logistics network handles order preparation and dispatch for deliveries within the United States.
U.S. Fulfillment and Returns Processing Center: 38-42 Review Ave, Long Island City, NY 11101, United States
This address is a logistics and processing facility and is not open to the public.
Returns must be authorized by our support team before shipment, as explained in our Return and Refund Policy.
Contact Information
For questions about shipping, tracking, or delivery, please contact:
Store Name: AthletiXPhysio
Company Name: FUTUREWAVE SOLUTIONS LIMITED
Company Number: 77242548
Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong
Email: support@athletixphysio.com
Phone Number: +1 702 760 2507
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.
