Return and Refund Policy

Last Updated: September 15, 2026

At AthletiXPhysio, you have 90 days from confirmed delivery to request a return. This period begins when your order is confirmed as delivered to the shipping address provided at checkout.

Eligibility for Returns

We accept returns of non-defective items that meet the following requirements, subject to review and approval:

  • The item must be unused and in its original condition.

  • It must include the original packaging and all supplied components.

  • You must provide valid proof of purchase, such as your receipt or order confirmation.

  • Your return request must be submitted within 90 days of delivery.

  • You must receive return authorization before shipping the item back.

Items returned without prior authorization cannot be processed. For products that arrive damaged, defective, or incorrect, please follow the reporting instructions below.

How to Start a Return

Email our support team at support@athletixphysio.com with:

  • Your order number

  • The item or items you want to return

  • The reason for your request

Our team will review your request and, if approved, provide return instructions and the confirmed return address.

Please submit your request within 90 days of delivery and wait for authorization before sending your package.

Return Shipping Costs

Customers are responsible for return shipping costs, except when the return results from an error or issue caused by us.

If your order arrives damaged, defective, or incorrect, we will assess the issue and arrange an appropriate resolution. Depending on the circumstances, this may involve covering return shipping, providing a replacement, or issuing a refund.

We do not charge restocking fees.

Damaged, Defective, or Incorrect Items

Please check your items when your order arrives.

For a faster review, we recommend contacting us within 48 hours of delivery if you discover damage, a defect, or an incorrect item. This recommended reporting period does not replace the 90-day return request window or limit any applicable statutory rights.

To help us assess the issue, we may ask for photographs, a brief explanation, or other relevant supporting information. Our team will review the details and advise you of the next steps.

Non-Returnable Items

The following are excluded from our standard return policy:

  • Gift cards

  • Products clearly identified as final sale at the time of purchase

These exclusions do not affect rights or remedies that apply under consumer protection law.

Refund Process

When your return reaches our processing facility, we will inspect it to determine whether it meets the return requirements.

  • Inspection: Returns are typically reviewed within 5–7 business days after arrival.

  • Refund issuance: Once approved, we issue the refund to your original payment method within 7 business days.

  • Payment processing: Your bank or payment provider may require additional time to post the funds to your account.

If you have not received your refund more than 15 business days after approval, please contact support@athletixphysio.com so we can assist.

Exchanges

We do not offer direct exchanges.

To purchase a different product, request a return for your original item under this policy and place a separate new order for the product you would like.

Returns Processing Location

Authorized returns are processed through our U.S. fulfillment and returns network.

U.S. Returns Processing Center: 38-42 Review Ave, Long Island City, NY 11101, United States

Please send returns only after our support team has provided authorization and confirmed shipping instructions.

This location is a logistics and returns processing facility and is not open to the public.

Contact Information

For assistance with a return or refund, please contact us using the details below.

Store Name: AthletiXPhysio

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong

Email: support@athletixphysio.com

Phone Number: +1 702 760 2507

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.