Privacy Policy

Last Updated: September 15, 2026

AthletiXPhysio, operated by FUTUREWAVE SOLUTIONS LIMITED, provides this website, online store, and associated services, collectively referred to as the “Services.”

This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you browse our store, make a purchase, contact customer support, or otherwise use our Services.

Our store uses Shopify to support website hosting, checkout, order management, payment integrations, and other ecommerce functions.

Personal Information We Collect

The information we collect depends on how you interact with our Services. It may include:

  • Contact details: Your name, email address, telephone number, billing address, and delivery address.

  • Shopping and order information: Products you view, purchase, or return, along with order details and return requests.

  • Payment information: Transaction details, payment status, and limited payment-method information. Payments are handled through third-party payment providers, and we do not store full payment card details.

  • Account information: Details used to create and manage an account, including account identifiers and saved preferences, where account features are available.

  • Customer communications: Information you provide through emails, contact forms, and support inquiries.

  • Device and browsing information: Your IP address, browser, operating system, device identifiers, interactions with our website, and information collected through cookies or similar technologies.

We use these categories of information for the purposes described below, including order fulfillment, customer service, website operation, security, and legal compliance.

How Information Is Collected

We obtain personal information:

  • Directly from you when you purchase a product, enter checkout information, create an account, complete a form, or contact us.

  • Automatically through our website when cookies and similar technologies collect information about your device and browsing activity.

  • Through service providers, including Shopify, payment processors, fulfillment partners, analytics providers, and customer support tools.

  • From other third-party services, where permitted by law and relevant to store operations, fraud prevention, or marketing.

How We Use Your Information

We process personal information to:

  • Accept, process, and fulfill orders

  • Arrange shipping and manage returns or refunds

  • Answer questions and provide customer support

  • Send order confirmations, delivery updates, and service notices

  • Operate account features and maintain website functionality

  • Understand and improve the shopping experience

  • Send promotional communications, with consent where required or as otherwise permitted by law

  • Support advertising and measure marketing performance, subject to applicable privacy choices and legal requirements

  • Identify and address fraud, unauthorized activity, and security concerns

  • Meet legal, tax, accounting, and regulatory obligations

How We Share Information

We may disclose personal information to the following categories of recipients when relevant to the purposes described in this policy:

  • Shopify: To provide our ecommerce platform and related infrastructure.

  • Payment processors: To authorize payments, process transactions, and manage refunds.

  • Fulfillment, shipping, and logistics partners: To prepare, deliver, and handle orders and authorized returns.

  • Customer service and technical providers: To maintain store systems and help respond to inquiries.

  • Analytics and advertising providers: To understand website activity, measure campaigns, and support marketing where permitted by law and your privacy choices.

  • Professional advisers: Including accountants, legal advisers, and other advisers where needed for business or compliance purposes.

  • Authorities and other legally authorized recipients: When disclosure is required by law or necessary to address fraud, protect safety, or establish, exercise, or defend legal rights.

Advertising-related disclosures may qualify as a “sale,” “sharing,” or processing for targeted advertising under certain privacy laws, even when no money is exchanged. Where those laws apply to our activities, you may exercise the relevant opt-out rights described below.

Relationship with Shopify

AthletiXPhysio is hosted on Shopify. Shopify processes personal information to deliver and support the platform services used by our store.

Depending on the service and your interaction, Shopify may process information on our behalf or for its own purposes under its privacy policies. Shopify and its providers may process information in countries outside your place of residence.

For information about Shopify’s practices and available privacy rights, please review the Shopify Privacy Policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies for purposes that may include:

  • Supporting essential store, cart, and checkout functions

  • Remembering preferences and account-related settings

  • Understanding website traffic and performance

  • Improving navigation and website usability

  • Measuring advertising and supporting marketing features where permitted

You can manage cookies through your browser settings and any privacy preference tools provided on our website. Disabling certain cookies may affect checkout or other store features.

Where legally required, we obtain consent before using nonessential tracking technologies. Where applicable law requires recognition of Global Privacy Control (GPC) or another recognized opt-out preference signal, we treat that signal as an opt-out request for the relevant browser or device.

You may also contact us to exercise applicable rights concerning advertising-related data use. Unsubscribing from marketing emails does not, by itself, change cookie or advertising preferences.

Data Security and Retention

We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no internet transmission or electronic storage system is completely secure, and absolute security cannot be guaranteed.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

  • Completing purchases and providing customer support

  • Managing accounts and delivering our Services

  • Maintaining required tax, accounting, and business records

  • Handling returns, disputes, and legal claims

  • Preventing fraud and enforcing agreements

  • Satisfying applicable legal requirements

Retention periods depend on the type of information, its purpose, and applicable recordkeeping obligations. When information is no longer needed, we delete or de-identify it, subject to lawful retention requirements.

Your Rights

Depending on your location, the laws that apply to our business, and the circumstances of your request, you may have the right to:

  • Access or know about the personal information we collect, use, and disclose

  • Correct inaccurate personal information

  • Request deletion of personal information, subject to applicable exceptions

  • Receive a portable copy of certain personal information

  • Object to or restrict certain processing activities

  • Withdraw consent where processing relies on consent

  • Opt out of selling, sharing, or targeted advertising, where applicable

  • Unsubscribe from marketing communications

  • Appeal a privacy request decision or complain to a privacy authority, where provided by law

To submit a request, email support@athletixphysio.com or use the contact details below. Please describe the right you wish to exercise and provide enough information for us to locate relevant records.

We may need to verify your identity or an authorized agent’s authority, depending on the request and applicable law. We will only request information reasonably necessary for that purpose.

We respond to privacy rights requests within the timeframes required by applicable law. Our usual customer support response time is an acknowledgment target and does not replace statutory deadlines for completing a privacy request.

We will not unlawfully discriminate against you for exercising your privacy rights.

Marketing Communications

Where you subscribe or where otherwise permitted by law, we may send marketing messages about products, promotions, and store news.

You can stop promotional emails by selecting the unsubscribe link in an email or contacting our support team.

Even after you unsubscribe, we may still send transactional and service communications, such as order confirmations, shipping updates, and responses to your requests.

International Data Transfers

AthletiXPhysio is operated by a Hong Kong company and uses providers that may operate internationally. Your information may therefore be accessed, stored, or processed outside your state or country, including in Hong Kong, the United States, and countries where our providers operate.

Privacy laws in those locations may differ from the laws where you live.

Where applicable law requires safeguards for international transfers, we use appropriate measures, which may include contractual protections or other legally recognized transfer mechanisms.

Children’s Privacy

Our Services are intended for a general audience and are not directed at children.

We do not knowingly collect personal information from individuals below the age of majority in their jurisdiction.

If you believe a child has provided personal information to us, please contact support@athletixphysio.com. We will investigate and take appropriate steps, including deletion where required.

Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our business practices, Services, or legal obligations.

The current version will be posted on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for relevant changes.

Contact Information

For privacy questions, requests, or concerns, please contact:

Store Name: AthletiXPhysio

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong

Email: support@athletixphysio.com

Phone Number: +1 702 760 2507

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.