Security Statement

Last Updated: September 15, 2026

AthletiXPhysio, operated by FUTUREWAVE SOLUTIONS LIMITED, takes reasonable steps to protect customer information and support a secure shopping environment. Our approach covers website connections, payment processing, access controls, and transaction security.

Secure Website Connection

Our website uses HTTPS with SSL/TLS encryption to help protect information transmitted between your browser and our website.

This protection applies to data submitted through the website, including contact details, account-related information where applicable, and checkout information.

Payment Security

Payments are processed through Shopify Payments, including supported card and digital wallet transactions, using encrypted payment infrastructure.

AthletiXPhysio does not store or have direct access to complete credit or debit card details. Sensitive payment credentials are handled by our payment providers under their security procedures and applicable compliance requirements.

We may receive limited transaction information, such as payment status and partial card identifiers, to manage orders, refunds, and customer inquiries.

Data Protection Measures

We use reasonable technical, administrative, and organizational safeguards designed to reduce the risk of unauthorized access, loss, misuse, alteration, or disclosure of personal information.

Depending on the systems and features involved, these safeguards may include:

  • Restricted access to customer information

  • Account permissions appropriate to staff responsibilities

  • Security features provided by our ecommerce platform

  • Transaction screening and fraud detection tools

  • Procedures for reviewing reported security concerns

For more information about how we handle personal data, please read our Privacy Policy.

Account Security

Where customer accounts are available, please keep your login credentials and verification codes confidential.

If your account uses a password, choose a strong, unique password. If access uses an emailed verification code, protect the email account that receives those codes.

Avoid sharing account access and sign out when using a shared device. Contact us promptly if you suspect unauthorized account activity.

Fraud Prevention

Orders and payments may be screened for signs of fraud, unauthorized use, or suspicious activity.

We may request verification or temporarily hold, decline, or cancel a transaction when a security concern requires review. These measures are subject to applicable law and our published policies.

If a paid order is canceled, refunds are handled as described in our Payment Policy.

Third-Party Services

Our store operates on Shopify and may use additional providers for payments, checkout, analytics, advertising, customer communications, fraud prevention, shipping, and fulfillment.

These providers operate their own technical systems and security procedures. Although we do not directly control their internal infrastructure, using third-party services does not remove our responsibilities for the information we handle or our obligations to customers.

Limitations of Security

Security measures help reduce risk, but no website, electronic storage system, or internet transmission method can be guaranteed completely secure.

We cannot promise that unauthorized access or technical incidents will never occur. This statement does not limit any obligations we have under applicable data protection or consumer laws.

Reporting Security Concerns

If you notice a possible security issue involving our website, checkout, account features, or an order, email support@athletixphysio.com

Please include:

  • A brief description of the concern

  • The page or feature involved

  • The approximate date and time

  • An order number, if relevant

  • Screenshots with sensitive information removed, where helpful

Do not send passwords, login codes, full payment card numbers, or card security codes.

We will review your report and determine appropriate next steps. If you suspect unauthorized use of your payment card, contact your bank or card issuer promptly as well.

Contact Information

For security concerns, questions, or assistance, please contact:

Store Name: AthletiXPhysio

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong

Email: support@athletixphysio.com

Phone Number: +1 702 760 2507

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.