Accessibility Statement

Last Updated: September 15, 2026

AthletiXPhysio aims to make its website welcoming and usable for a broad range of visitors, including people with disabilities. Our goal is to help customers browse, find information, and shop across different devices, browsers, and accessibility settings.

Our Commitment

We strive to support accessibility, readability, and straightforward navigation when maintaining and improving our website.

Our approach includes considering commonly accepted accessibility practices and identifying opportunities to remove barriers to using our Services.

This statement describes our accessibility goals and efforts. It does not represent a certification that every part of the website meets a particular accessibility standard.

Accessibility Features

Our accessibility efforts focus on:

  • Presenting information in a clear, readable format

  • Keeping navigation consistent across pages

  • Supporting keyboard navigation through website features

  • Providing descriptive text for images and meaningful labels for buttons and controls where appropriate

  • Using layouts that adapt to different screen sizes and devices

  • Organizing content with clear headings and logical page structures

  • Making store policies and contact information easy to find

Ongoing Improvements

We recognize that maintaining accessibility requires continued attention as website content, features, and technologies change.

We aim to review usability and accessibility concerns periodically and use customer feedback to identify areas for improvement.

Where barriers are identified, we will make reasonable efforts to address them and improve the experience for visitors using assistive technologies, different devices, or accessibility settings.

Third-Party Content

AthletiXPhysio uses Shopify and may incorporate third-party features for checkout, payments, customer support, analytics, marketing, shipping, and other store functions.

Some aspects of these features are managed by their providers, which may limit our ability to change them directly. We cannot guarantee the accessibility of every third-party tool or external website.

If an integrated feature creates an accessibility barrier, please let us know. We will make reasonable efforts to help you access the relevant information or service and raise the issue with the provider where appropriate.

Need Assistance

Please contact us if you have difficulty navigating the website, reading product information, using checkout, or accessing any of our policies or Services.

We will make reasonable efforts to provide accessible assistance or an alternative way to obtain the information you need through an available communication channel.

To help us understand the issue, please include, where possible:

  • A brief description of the difficulty

  • The page address or feature involved

  • Your device, browser, or assistive technology, if relevant

  • Your preferred contact method

You do not need to disclose a disability or medical information to request assistance.

Contact Information

For accessibility assistance, questions, or feedback, please contact:

Store Name: AthletiXPhysio

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong

Email: support@athletixphysio.com

Phone Number: +1 702 760 2507

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.