Frequently Asked Questions (FAQ)

Orders require 0–2 business days for processing. Estimated delivery times, including processing, are:

• Free Standard Shipping: 7–11 business days total
• Insured Shipping + Priority Processing: 6–10 business days total
• Priority Express Shipping: 5–9 business days total

These are estimates, not guaranteed arrival dates. For transit times and further details, visit our Shipping Policy.

We offer the following options for eligible U.S. addresses:

• Free Standard Shipping — $0.00 USD
• Insured Shipping + Priority Processing — $4.95 USD
• Priority Express Shipping — $9.95 USD

Available methods and their charges appear at checkout before you pay.

Yes. Free Standard Shipping is available on all orders delivered to eligible addresses within the United States.

You can select a paid shipping upgrade at checkout if you prefer a shorter estimated delivery timeframe.

We process orders Monday through Friday, excluding public holidays, within 0–2 business days.

Our daily cut-off is 12:00 PM Eastern Time (EST/EDT). Orders placed before this time may begin processing that day; same-day dispatch is not guaranteed. Orders received after the cut-off generally enter processing on the next business day.

Yes. Insured Shipping + Priority Processing and Priority Express Shipping provide priority internal handling and shorter estimated delivery windows.

The 0–2-business-day processing period still applies. Please review the available options at checkout.

No. AthletiXPhysio currently ships within the United States only.

We cannot deliver to PO Boxes, APO/FPO/DPO addresses, or locations without suitable delivery service.

Orders are handled through our U.S.-based fulfillment and logistics network.

U.S. Fulfillment and Returns Processing Center: 38-42 Review Ave, Long Island City, NY 11101, United States

This facility is not open to the public. Returns must be authorized before shipment.

Email support@athletixphysio.com with your order number, the item you wish to return, and the reason for your request.

If approved, we will send return instructions and confirm the correct address. Do not send an item back before receiving authorization.

You may request a return within 90 days from confirmed delivery.

For standard returns, items must be unused, in their original condition, and accompanied by the original packaging and all supplied components. Proof of purchase is required.

Gift cards and items marked final sale at purchase are excluded from standard returns, subject to applicable consumer rights. See our Return and Refund Policy for full conditions.

Customers pay return shipping for standard returns. We do not charge restocking fees.

If an item arrives damaged, defective, or incorrect, contact us for review. Depending on the circumstances, we may cover return shipping, provide a replacement, or issue a refund.

For faster assistance, we recommend reporting delivery-related damage or errors within 48 hours. This recommendation does not replace the 90-day return request window or applicable statutory rights.

Returned items are typically inspected within 5–7 business days after arrival.

Once approved, we issue the refund to your original payment method within 7 business days. Your bank or payment provider may require additional time to display the funds.

If more than 15 business days have passed since approval without receiving your refund, please contact us.

We do not offer direct exchanges.

If you want another product, request a return for the original item and place a separate order for your preferred product.

After dispatch, we send a shipping confirmation email with tracking information, where available.

Use the carrier tracking details or visit our Track Your Order page to check shipment progress.

Tracking may not display new information immediately after dispatch. The carrier needs time to receive, scan, and update the package in its system.

Weekends, weather disruptions, shipping volume, or gaps between scans can also delay updates.

Check the tracking information and compare it with the estimated delivery window for your selected shipping method.

If your order is outside that window, contact support@athletixphysio.com with your order number. We will review the shipment and coordinate with the carrier where appropriate.

Contact us as soon as possible with your order number and corrected address.

We may be able to update an order before processing or dispatch, but changes are not guaranteed. Once shipped, an address correction may no longer be possible.

If a package is returned because the address was incorrect or incomplete, additional reshipping charges may apply. We will communicate any such charge before arranging reshipment.

Contact our support team as soon as possible.

We will attempt to cancel or modify the order if processing has not begun, but changes are not guaranteed.

Once the order has shipped, it cannot be canceled and must be handled under our Return and Refund Policy.

AthletiXPhysio offers products for fitness, movement, and training, with a focus on practical use.

Our selection may include home exercise equipment, training accessories, mobility tools, and related active lifestyle products. Individual product pages explain the features and intended use of each item.

Suitability depends on the product and your individual needs. Some items may be appropriate for beginners, while others require more experience or specific abilities.

Review the description, specifications, instructions, and safety information before purchasing.

AthletiXPhysio offers products for general fitness, training, movement, and personal use. We do not market them as medical devices or substitutes for professional healthcare.

They are not presented as products intended to diagnose, treat, cure, or prevent diseases, injuries, or medical conditions.

Follow the supplied instructions and use each product within its stated limits and your ability, experience, and fitness level.

If you have an injury, an existing health condition, or concerns about suitability, consult a qualified healthcare professional before use.

No. Individual results vary depending on factors such as consistency, fitness level, technique, lifestyle, nutrition, and product use.

AthletiXPhysio does not guarantee specific fitness, strength, weight-loss, recovery, or performance outcomes.

All prices are displayed in United States Dollars (USD).

Your bank or payment provider may apply currency conversion or foreign transaction charges if your account uses another currency.

Any applicable taxes are calculated and displayed at checkout based on the order and destination requirements.

You can review the product total, shipping charges, and applicable taxes before completing payment.

We accept:

• Visa
• Mastercard
• Apple Pay
• Google Pay

Payments are processed through Shopify Payments. Digital wallet availability may depend on your device, browser, and account eligibility.

Our website uses HTTPS encryption, and payments are handled through encrypted payment infrastructure.

AthletiXPhysio does not store or have direct access to full payment card details. For more information, read our Payment Policy.

Payments may be declined because of:

• Incorrect billing details
• Insufficient funds or credit
• Expired payment credentials
• Bank or card restrictions
• Fraud-prevention checks
• Technical issues with the payment provider

Please verify your information or contact your bank, card issuer, or applicable payment provider.

Contact AthletiXPhysio through:

• Email: support@athletixphysio.com
• Phone: +1 702 760 2507
• Contact Form: Click Here

Visit our Contact Us page for full business and contact information.

Monday to Friday: 9:00 AM–6:00 PM Eastern Time (EST/EDT)
Saturday and Sunday: Closed

Our support team typically responds within 24–48 hours on business days.

Please provide your order number, checkout email address, and a clear description of your question or issue.

For product damage or an incorrect item, relevant photographs may help us assess the problem. Do not include passwords, verification codes, or full payment card details.